Woxox Privacy Policy

We use collected information for purposes such as:

• Providing services, including account creation and CRM functionalities
• Enhancing user experience through usability improvements and feature optimization
• Ensuring security by preventing fraud and securing accounts
• Responding to customer inquiries and troubleshooting issues
• Sending service updates and promotional content (if opted in)

We use collected information for purposes such as:

• Creating and maintaining your account
• Processing transactions and providing customer support
• Ensuring security by monitoring for unauthorized access or suspicious activity
• Keeping you informed about the services you use, responding to support requests, and sending important updates
• Recommending features or new products that may be useful to you
• Collecting feedback to enhance our services and improve user experience

We collect and process your data based on:

• Your Consent: When you voluntarily provide information or opt-in to communications
• Service Necessity: When we need your data to deliver the CRM services you’ve requested
• Legitimate Business Interests: When we analyze usage patterns to improve security, optimize functionality, and ensure service reliability

• Choose not to provide certain information, though this may limit service functionality
• Opt out of certain data processing activities, such as marketing communications
• Disable cookies via your browser settings, though this may affect website performance

Unlike many platforms, Woxox CRM does not use third-party tracking cookies for intrusive advertising.

If you are located in jurisdictions such as the European Economic Area (EEA), you have rights including:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or amend incorrect or incomplete information
• Deletion: Request removal of your data when it is no longer needed
• Data Portability: Receive your data in a structured format
• Objection & Restriction: Control how we use your data

We retain your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy. Once we no longer have a legitimate need to process your data, we delete, anonymize, or isolate it securely.

If you use Woxox CRM to manage data related to your customers, employees, or other individuals, you are entrusting that data to us for processing. This includes:

• Customer contact details, sales records, and communication history
• Employee records, task assignments, and internal notes
• Files and documents uploaded to Woxox CRM
• Data shared through Woxox CRM’s mobile or web applications (e.g., contacts, calendar events, and stored media)

The data you entrust to Woxox CRM for processing is referred to as Service Data.

• You own your Service Data. We do not claim ownership of any data you store in Woxox CRM.
• We protect your data and process it only according to your instructions.
• You can access, modify, share, or delete your Service Data at any time.

• We retain Service Data as long as you maintain an active Woxox CRM account.
• If you close your account, your data will be automatically deleted from our active database within 6 months and from our backups within 3 months thereafter.

If you are in the European Economic Area (EEA) or another region with similar data protection laws, and a third party (e.g., your employer or a company you interact with) has stored your data in Woxox CRM, you may have rights over your personal information.

To exercise these rights (such as accessing, modifying, or deleting your data), please contact the organization that collected your information. We will work with them to process your request in compliance with applicable regulations.

While we are committed to protecting your privacy, there are certain limitations to what we can promise:

• We may disclose personal information if required to comply with legal obligations, prevent fraud, enforce agreements, or protect the safety of our users.
• Currently, we do not honor Do Not Track (DNT) signals from web browsers. If a universal standard for processing DNT signals is established, we will adopt it.

Woxox CRM may contain links to third-party websites, integrations, and social media widgets. These services have separate privacy policies, and we encourage you to review them before sharing personal information. Woxox CRM is not responsible for third-party privacy practices.

• Ask questions about our privacy practices.
• Request a GDPR-compliant Data Processing Addendum (DPA).
• Report concerns if you believe we have collected personal data from a minor.
• Request data removal from Woxox CRM blogs or forums.

For additional details, you can refer to our Security Policy and Privacy Policy.

If we make significant changes to this Privacy Policy, we will notify you through email or in-app notifications. In the highly unlikely event that Woxox CRM is acquired or merged with another company, we will inform you about the changes to your data handling.